Frequently Asked Questions

Default solution folder, feel free to edit or delete it.

Where can I park?
You can return the vehicle to any legal and public parking space in the operating area, provided it is not a resident’s parking area or a company parking lo...
Mon, 1 Oct, 2018 at 5:19 PM
Can I leave a Pony at a different location than from where I picked it up?
Yes, you can leave the car at any parking place within the operational area, provided it is not a resident’s parking area or a company parking lot. Undergro...
Mon, 1 Oct, 2018 at 4:43 PM
Can I leave a Pony in the parking lot of Avram Iancu International Airport from Cluj?
Yes, you can! When you arrive at the airport, you need to leave in the car in plain sight the parking ticket taken from the entrance. When you leave the pa...
Tue, 2 Oct, 2018 at 4:01 PM
Can I take the car aboard?
Well… no!
Mon, 1 Oct, 2018 at 4:59 PM
What happens in case of a car accident?
In the event of an accident involving a Pony vehicle, it can't be done an act of amicable accident settlement. The Members must inform the police and c...
Mon, 1 Oct, 2018 at 5:06 PM
How do I refuel?
There is no obligation for you to refuel a Pony. However, in case you need to refuel, you will find a tank card in the glove compartment next to the key. Yo...
Mon, 1 Oct, 2018 at 4:47 PM
How will I recieve the Pony invoices?
As a private or business customer, you can download your invoice directly from the GetPony app in PDF format.
Mon, 1 Oct, 2018 at 5:00 PM
What can I do if a payment fails?
If a payment has been declined, the account is suspended automatically. To unblock it, the outstanding payment can be reprocess in the app at "Invoices...
Mon, 1 Oct, 2018 at 5:01 PM
Are there other rules?
We would very much like for you to remember the following tips: Do not drink alcohol (0.0% tolerance) or drugs while driving Smoking is forbidden in the...
Mon, 1 Oct, 2018 at 5:08 PM
How many km can I drive?
You can go 200 km a day. Km extra are charged at a rate of 1 ron / km.
Wed, 26 Dec, 2018 at 12:54 PM