Frequently Asked Questions

Default solution folder, feel free to edit or delete it.

Where can I park?
You can return the vehicle to any legal and public parking space in the operating area, provided it is not a resident’s parking area or a company parking lo...
Mon, 1 Oct, 2018 at 5:19 PM
Can I leave a Pony at a different location than from where I picked it up?
Yes, you can leave the car at any parking place within the operational area, provided it is not a resident’s parking area or a company parking lot. Undergro...
Mon, 1 Oct, 2018 at 4:43 PM
Can I leave a Pony in the parking lot of Avram Iancu International Airport from Cluj or Henri Coandă International Airport from Bucharest?
No, you can not!
Fri, 11 Oct, 2019 at 11:05 AM
Can I take the car aboard?
Well… no!
Mon, 1 Oct, 2018 at 4:59 PM
What happens in case of a car accident?
In the event of an accident involving a Pony vehicle, it can't be done an act of amicable accident settlement. The Members must inform the police and c...
Mon, 1 Oct, 2018 at 5:06 PM
How do I refuel?
There is no obligation for you to refuel a Pony. However, in case you need to refuel, you will find a tank card in the glove compartment next to the key. Yo...
Mon, 1 Oct, 2018 at 4:47 PM
How will I recieve the Pony invoices?
As a private or business customer, you can download your invoice directly from the GetPony app in PDF format.
Mon, 1 Oct, 2018 at 5:00 PM
What can I do if a payment fails?
If a payment has been declined, the account is suspended automatically. To unblock it, the outstanding payment can be reprocess in the app at "Invoices...
Mon, 1 Oct, 2018 at 5:01 PM
Are there other rules?
We would very much like for you to remember the following tips: Do not drink alcohol (0.0% tolerance) or drugs while driving Smoking is forbidden in the...
Mon, 1 Oct, 2018 at 5:08 PM
How many km can I drive?
You can go 200 km a day. Km extra are charged at a rate of 1 ron / km.
Wed, 26 Dec, 2018 at 12:54 PM