Frequently Asked Questions

Default solution folder, feel free to edit or delete it.

What’s the difference between Pony and car rentals?
Pony Is flexible about where you start and end your rental around the city, there is an attractive standard price charged by the minute and you don’t have t...
Tue, 1 Dec, 2015 at 11:00 AM
Do I have to drive the rented Pony by myself?
Yes! You are not allowed to let others drive your Pony. This applies even if the other person is registered with us. If you break this rule you will ...
Tue, 1 Dec, 2015 at 11:05 AM
Do I have to decide before starting every rental how long I want to use Pony?
No, you don’t. You can end the rental immediately at any time and you remain flexible and independent. The only requirement is that you are within the opera...
Tue, 1 Dec, 2015 at 11:11 AM
Does my smartphone need to be connected to the internet in order to use this service?
Yes, to start and end the rental with the GetPony app you need to be connected to the internet.
Tue, 1 Dec, 2015 at 11:16 AM
With which smartphone can I rent a vehicle using the GetPony App?
GetPony App is available for iOS (Version 9 or newer) and Android (Version 4.3 or newer). Windows Phone available as soon as Microsoft pays for the developm...
Sat, 14 Jan, 2017 at 6:22 PM
Can I charge the battery of my smartphone in the vehicles?
Yes. In any vehicle we have added a multi-smartphone charging cable for you that allows to charge a wide variety of smartphone models.
Tue, 1 Dec, 2015 at 11:18 AM
Where can I park?
You can return the vehicle to any legal parking space in the operating area, provided it is not a resident’s parking area or a company parking lot.
Tue, 1 Dec, 2015 at 11:21 AM
Can I leave a Pony at a different location than from where I picked it up?
Yes, you can leave the car at any parking place within the operational area, provided it is not a resident’s parking place or a corporate parking place.
Tue, 1 Dec, 2015 at 11:23 AM
How do I refuel?
There is no obligation for you to refuel a Pony. However, in case you need to refuel, you will find a tank card in the glove compartment next to the key. Yo...
Tue, 1 Dec, 2015 at 11:25 AM