Frequently Asked Questions

Default solution folder, feel free to edit or delete it.

Who can use PONY?
You can enjoy Pony services if: You are at least 21 years old You own a valid driver’s license for at least 1 year and it is released by any of the EU c...
Mon, 1 Oct, 2018 at 4:54 PM
How to reserve a car?
Find your nearest Pony car and reserve it up to 30 minutes in advance with our app.
Mon, 1 Oct, 2018 at 4:56 PM
What’s the difference between Pony and car rentals?
Pony Is flexible about where you start and end your rental around the city, there is an attractive standard price charged by the minute and you don’t have t...
Tue, 1 Dec, 2015 at 11:00 AM
Do I have to drive the rented Pony by myself?
Yes! You are not allowed to let others drive your Pony. This applies even if the other person is registered with us. If you break this rule you will ...
Tue, 1 Dec, 2015 at 11:05 AM
Do I have to decide before starting every rental how long I want to use Pony?
No, you don’t. You can end the rental immediately at any time and you remain flexible and independent. The only requirement is that you are within the opera...
Tue, 1 Dec, 2015 at 11:11 AM
How long can i drive the car?
The maximum duration of a rental session is 48 hours. If, however, your adventure travel exceeds 2 days, please notify the technical support service beforeh...
Mon, 1 Oct, 2018 at 4:58 PM
Does my smartphone need to be connected to the internet in order to use this service?
Yes, to start and end the rental with the GetPony app you need to be connected to the internet.
Tue, 1 Dec, 2015 at 11:16 AM
With which smartphone can I rent a vehicle using the GetPony App?
GetPony App is available for iOS (Version 9 or newer) and Android (Version 5 or newer). Windows Phone available as soon as Microsoft pays for the developmen...
Mon, 1 Oct, 2018 at 4:32 PM
Can I charge the battery of my smartphone in the vehicles?
Yes. In any vehicle we have added a multi-smartphone charging cable for you that allows to charge a wide variety of smartphone models.
Tue, 1 Dec, 2015 at 11:18 AM
Can I drive Pony cars out of the operational area?
Yes, as long as you bring your car into the operational perimeter at the end of the fare.
Mon, 1 Oct, 2018 at 5:09 PM